Fixing problems over the internet is incredibly difficult! Guidelines for Readers We're here to help, and this is the easiest way for us to do that.

If posting the same question in multiple places, include links to the other threads.

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Photos or screenshots of the issue Mac or iOS device.

Your model of Mac, iPhone, iPad, iPod, etcetera.

Please make sure to include the following: Bypassing an Activation Lock or firmware password.Ĭertain information may be crucial for solving issues.If you are running a beta or developer preview, head over to /r/AppleHelp_Betas. Developer Previews and AppleSeed Betas.Questions must be within the bounds of Apple’s EULA.Ĭertain subjects are not appropriate for /r/AppleHelp, including: Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the 'edit solved status' (or 'flair') button.Ģ. Just simply moving to a new USB port solved the problem and now it works amazing.Check our /r/AppleHelp FAQ and basic troubleshooting guide before posting. So you can bring the Anker USB receiver to the front of your PC. Buy a small USB extension extension lead if you don’t have USB ports on the front of your computer. Imagine this: can the mouse see the USB dongle if it had eyes? Then make sure you have some distance with another USB transmitter/receiver dongle. Please use a USB port which is directly in front of the mouse. Totally smooth, no stuttering, no jerky mouse cursor. I moved the Anker USB receiver dongle to a different USB port only 80mm away from the Bluetooth dongle USB port and the mouse works 100% perfectly. Big problem as Bluetooth is more powerful and interrupts the weaker Anker 2.4Ghz signal.

My Anker USB receiver dongle was 10mm next to a Bluetooth USB dongle. The signal is very weak from the mouse (which is fine as it doesn’t need a powerful RF signal). The problem is all about RF interference. I tried: new mouse mat, new batteries, cleaning the optical window and nothing worked. Had to keep on picking up the mouse and then put it down to move the cursor. Had the problem of jerking and stuttering mouse pointer.

Macbook pro mouse keeps freezing